Great hotel and great resort, everything is so great

Horrible experience at your amman location. My mom cannot get a clean sheet cannot get her medicine from her husband that brought it to the hotel from home. Cannot get shampoo or soap. Cannot get a recommended diet from her doctor. The hotel staff is very rude and inconsiderate and unprofessional. My mom had to stay 14 days in your unfit environment and when she told the staff her diet cannot be fried food they gave her a fried hamburger and fries. What is wrong with your staff??????? She asked for help with the tv the staff could not do a thing to help her. Is this customer service?????? How you charge a senior 1.500 for what????? You cannot offer anything to your guests.

I spent one night in this hotel, I like the dinner near to the pool