Had a quick brunch of clam chowder at this place. It didn’t disappoint. Staff are attentive and service was quick. Place was also pleasantly relaxing with its wood finish. I just find the garlic bread too hard.

This restaurant was supposedly the venue for tonight’s get together. They knew that their exhaust fan blew out more than 20 minutes ago so they should have called all their pending dinner reservations that they can no longer be accommodated and if they would like other arrangements to be made, this being a Saturday pay-week night.When I arrived I spoke to the Manager and he said that he could not help make restaurant reservations elsewhere because he did not have a phone nor any contacts for other restaurants within this luxury mall.Now what does that say about service recovery AND the effort of the Manager to help their would-be clients who could still be their loyal customers?I remember when I was in the service industry we had to know our nearest neighbours / competitors so in case of any emergencies we can refer our clients. What say you?