I love their cakes but aside from that, they have the best customer service! Very polite and flexible! I ordered online for Strawberry Shortcake, they cant deliver it because its a sponge cake so I had to have it picked up. Unfortunately, the pickup driver cannot enter the mall bec he forgot his face shield but Contis manager/staff is very accommodating. They called the driver directly and went out of the mall just to handover. Sweet!