Good selection great service great prices

I kid you not, this has to be the worst Macy’s in the entire organization. After having visited this store at least a dozen times, I’ve realized that I have consistently encountered challenges. There isn’t ever enough staff members on the floor, meaning you will have to roam the halls and sections until you find someone. The associates who are on the floor act as if they are running from the customers or tend to not be very helpful in assisting you with questions. You will wait in line FOREVER because they usually only have one register open. The store is a complete MESS. I mean, the list just goes on. If I can help it, I certainly will not be visiting this location again.

This particular Macys was overwhelmed with customers. Macys has some great deals and quality products. Didnt stay long because of the crowding ,but was pleased to see the huge variety of deals going on.!!

Will always find great deals.

I love Macy’s but it seems offshore stuff will ruin its reputation.

Not happy with my experience at Macys at Southpoint tonight. My sister, Kesia Marshall (Kes-see-ah) ordered a diamond cross with a sterling sliver chain for my Christmas present. She placed her order online on 12/13/2020. The pickup date was scheduled for 12/24/2020. After several follow-up calls to Macys customer service, we were promised that the necklace would be delivered on time but is was not. We received an email on 12/26/2020 stating that the necklace was ready for pickup. We picked up the necklace tonight and when we got to the car something told me to open the box and check the necklace. The necklace was missing at least 7 tiny diamonds in the cross. So, my sister and went back into the store. The associate in Fine jewelry examined the necklace with a magnifying glass agreed that there were diamonds missing. We waited for a long time for a manager to come and examine the necklace but we were told that he/she was in a meeting. Then, I asked the associate if he had another necklace to compare it to but he couldnt find one. The whole time that this was happening the associate was on the phone speaking quietly. I used to work retail many, many years ago and my brother is a police officer so I know that he was talking to security. Then, a man in plain clothes walked by slowly and the associate stopped him to see if he could look at the necklace. This confirmed that he was security. This security guy turned to me and said were the diamonds in the box? Did they fall out in the box I could not believe what I was hearing. I know for sure if I was a white person, he would not have asked such a STUPID question. Being a woman of color, I am used this type of treatment. I am followed in stores, people make stupid comments but this took the cake! These people so worried about my sister and I trying to get over on a $96 diamond cross necklace, that they were not even trying to resolve a CUSTOMER SERVICE ISSUE. I am so disgusted because I have been a customer of Macys for many years and this was so disappointing. In the end, the associate asked if we would like to order another necklace but I said no. I told my sister to return the necklace. She felt very bad because that was her Christmas gift to me but she understood.

This Macys us the worst one Ive ever been too. Employees were difficult to find and annoyed when I needed help. The layout of the store made no sense. The products here specifically clothes were not of any type i would wear/gift. It seemed more like a bargin store than a fashoin store with so few employees nothing was put away which made it hard to find the items i specifically came here to get. The management here must be lacking for this Macys to be in this state as 3 weeks ago I wemt to a Macys in Tulsa Oklahoma that was not in this poor of condition and the pentagon city fashoin mall Macys was up today as well.

After waiting 20 mins in line I was then inform that I “had” to give my phone number email first and last name to make the purchase. Not sure if this is a true policy or poor training. SMH get it together macys

Expected more sales during year end. No much offers or discounts, but general collections are very good

Had to search for a cashier but savings were great

Clean, with sanitation stations in every corner, and the personnel is nice.

Very nice place to go to and shop or look.

Great selection for Christmas gjfts!

Staff friendly and helpful. :)

Rather go out of the way to Crabtree mall!!

So were supposed to make a gift registry and buy a suit for a couple hundred dollars and most of the store looks this dirty? And this is the formal section $$$$

Well the cashier forgot to take off my security tag, so I have to return to get it removed. I love the sales and prices but I have to wait until I am off to return to get the security device removed which is inconvenient because I was hoping to wear the pants this week, cashiers were distracted with each other at the time of my purchase. Which is a little bothersome, I have always thought, hold your conversation until customer leaves, but perhaps that is just the military mindset. But great clothes and selections.

Bright and cheerful staff.. many sales are going on!

Dirty, disorganized and lacking customer service. Macys used to be a quality space and has really gone downhill over the years. Its not going to surprise me if they dont make it.

Great products, great prices and great staff!

Great sale on bedding & beautiful selections. Always outstanding customer service.

Parking was great, the stores had really great mark down sections and emotes were extreemly helpful .

Did most of my Macy’s shopping online this year but still had a great experience, I got my Christmas present Michael Kors Studio Gromet and Stud bag reg $380 for huge discount $170 which I coveted since this summer. Every week they had additional 20% to 40% beauty and I got one of my favorite brands Clinique Moisture Surge, over night mask and gentle eye makeup remover. Easy check out, smooth transactions and FAST shipping. I know the store is in Streets of Southpoint Mall, free parking, public restrooms and all wheelchair accessible and free Wi Fi

Always good deals on the closeout rack. Pleasant cashier.

Not one register in the men’s department had anyone working. Nor any register nearby. We walked around looking for any cashier to ring us out. Each station had no one. Others were looking around too. No wonder people buy online. Worst customer service ever. You can shop but never check out. Ended up waiting for the Russian ladies to stop talking n ring out at a far away register.

Wonderful Service with competitive pricing and high end goods. Better fragrance deals than Sephora.

Good place to find brands with good priceYou need to go every while to see updated itemsAt Christmas you will find good choices for gifts

La verdad me parecuo un servicio muy chido

Got some amazing looking fall season sweaters and slacks at great prices.

נעים. מסודר יפה. מוצרים באיכות טובה

Service was better than expected. Mens department is lacking in choice and style.