I am now editing my prior review. Manager Dave came through on his promises and I am now a very satisfied customer! I means a lot that he kept his word and delivered all that we were promised. It was a rocky start but after that was acknowledged and things were handled right, I would recommend this dealership. Thank you Northtown!

This company clearly does not care about their customers AT ALL. Oh, and your salesperson might ignore you too. What a joke - never again

Great place for car purchase and service is very good and accommodating.

Poor trade in value. Last month I was interested in a 2020 Ram 1500 Warlock from Northtown Dodge. I had attempted to use my 2018 Kia Sportage as a trade in that I had just bought the lease out on for $15,200. Understanding that I would not get that full amount back for my trade I was expecting a reasonable offer of at least $12,000. Northtown offered me $10,000 for my trade. I expressed my dissatisfaction with this since they were offering me $2000 less than KBB trade in value and every dealer in the area including Northtown Kia is selling RWD 2018 Sportages in the range of $14-$16k.They had me drive back down from West Seneca so they could have an auction rep take photos of my trade in to see if I would get more through a live auction. Instead of meeting me halfway on a vehicle that I just bought out for $15,200 they had me take time from work to drive down for these auction photos. I followed their advice and the Sportage went up for live auction and I was offered $8500, even less than what I was initially offered. Complete waste of time. My salesman Ryan was also incredibly unresponsive and I had to blow up his phone in the days afterward to get an auction quote that was available 20 minutes after I had the photos taken. He also did not respond to me with at least a simple Thanks anyways or any sort of response after I rejected their ridiculous offer.Long story short, I went to Transittowne 2 days later and they offered me $12,000 for my trade in, meeting me halfway so I can use it down for my new truck. I will never consider Northtown again when vehicle shopping and will advise anyone I know who is shopping about my experience so they consider going to any of the other large dealerships in the area first before losing out on a large amount of money for their trade.

Jeff really came through and got me the vehicle I wanted. Needless to say Im happy!

Patrick was awful at communication as well as didnt know his inventory. Ran my credit 3 times moving it down 20 points. Im assuming i was a means to end his quota. Very disappointed, I was promised and reassured I would be in a car today. He lied.

Ive had the pleasure of dealing with Northtown Auto & Collision several times. Ive always received exceptional customer service. Anthony from Northtown Collision is one of the greatest employees Ive ever met!! After being hit by a drunk driver I bought my Subaru to their collision shop. I was blown away by how good my car looked when I picked it up. In my opinion it looked BETTER than when I bought it new. I completely recommend Northtown 100%.

I bought my second used car from Northtown Toyota/VW today. I came back because they were so easy to work with and today they didn’t disappoint! I had a specific car in mind, but they found me something even better! Dan Rubino was great to work with and super fun! They worked with me through everything. He showed me every feature and helped me customize all the comforts and safety specifics for my needs. If you’re in search of a great new or used car go ask for Dan!

Purchased a vehicle from Northtown from out of state. Smoth transaction from star tto end. Would definitly purchase another vehicle from Northtown automotive and reccommend to others.

Good we r buying our car for here nice place

I love this place. If you need a car you should go see Simeon there. He helped me find a new car very quickly with the best new car buying experience ever! When we first got there, an associate helped us try out a few cars, and then when we found the one we liked he passed us along to Simeon. I love this system...It helped us feel no pressure at first about the ones we were trying out. Thanks Northtown!

Well, its a little hard to tell in this day and age with the Corona virus. People arent shopping that much so the Sales force was a little thin but they bent over backwards to help me.

Best place get deals

Our experience was easy and hassle-free thanks to Alex Greno. We love our new (used) car and look forward to doing business with him and Northtown Auto again down the road.

Nice new service area. They had me in and out pretty quick.

I had a very welcoming experience with Lisa and Scott. Both were very nice to work with. I liked that there was no pressure involved with the deal that I made with Northtown. All were very willing to help me in anyway and beyond into the next few years I will be coming there. This is my second time Ive done business with Northtown and both times Ive found it a nice experience. Thanks Northtown for your humanistic side to your dealings with me.

The customer service is the worst? The car sale person did give his name until I asked - and was rude rude rude. I ask them to answer question about sales and was transferred to billing. There is no diversity with the staff at all .... very sad

My experience was wonderful from the start. Jim was fantastic. From the time we walked in to the time we left; Jim greeted. us with a big smile and welcomed us. He was very professional in appearance and demeanor. He was over the top when talking about the the cars he sells and very knowledgeable. We can highly recommend him and his staff to all our friends and family.Thank You Jim

Bought a new 15 Forester just a few days ago from Northtown Subaru. Excellent experience from beginning to end. Lou took great care of me and my family and got us a great deal on a new Forester. The staff even drove my wife and daughter home when it was my daughters bedtime so I could stay and finish all the paperwork and drive home with our new car! Top-notch dealership and excellent service! Will definitely be back again!

Very efficient and on time with the servicing of vehicle

I went in for a simple oil change and came out with my car cleaned in and out. What a nice surprise. While waiting I was treated to coffee and the best chocolate chip cookies plus I watched TV in the lounge room.I didnt even have time to finish my coffee when my car was done. Great service, friendly staff and I trust them with my car.

Ugh!!!Revised review: I have to in all fairness say I have been impressed last couple of times I’ve HAD to take my vehicle in for a recall issues. Very professional and thorough.

Been here twice now, once when I started my lease and then for my first service visit. Very prompt, friendly service and the wait wasnt too bad. Comfortable waiting area and they check to see how youre doing while you wait

Joe Hurley was wonderful in helping me purchase a new car. He also answered many questions we had about transferring my old vehicle (also purchased from Northtown) to another family member. I also worked with Jeff Kreuz who made purchasing the new car easy. He answered all my questions and took care of things in an efficient and friendly manner. I take my cars to Northtown when work needs to be done and have always had excellent, friendly service. I love my new vehicle.

Was the best car buying experience weve ever had. Down to earth, straight shooting and non-pressing sales team. Dan S was knowledgeable, patient and went the extra mile for us. Oh yeah, they gave us the best deal in the region. Thanks!

My husband leased a car. He had to sign a lease 5hat said he was the only one who could drive it even tho the age and salesman said that is just part if the form and not true. There were also some turn in fees not mentioned. Could have been more forthcoming.

My god, this place is pure awesomeness!! The sales reps tom helped me so much to get my first car. He was awesome, courteous, attentive and made me feel very welcomed. Will do business again in the future

A great place to go to buy your car. People are friendly, listens to what you want, and go an extra mile to find something within your budget. Oh, must I say, today I just bought a KIA Sorento 2018 from Northtown KIA. If you want to see what I meant, give them an opportunity to serve you the way you would like to be served! By the way, if youre fond of freshly brewed coffee and freshly baked chocolate chips cookies in the lounge, Northtown Auto is the place to go to!

I have nothing but great things to say about Northtown Volkswagen. Ryan V. and Noah T. were fantastic to work with, making the process smooth and simple. Best car-buying experience Ive had. Ill certainly be back and will recommend Northtown to my friends and family.

I purchased many cars there over the years the sales staff is great informative knowledgeable in the service department is fantastic

Car dealership from hell. Service here is really, really bad. They did my brake pads wrong and another dealership had to correct it. In my brothers Kia they left a rag in his engine and the car broke down. They installed the freaking tires wrong on my mothers car-- and Im not really sure how you do that. Northtown is absolutely terrible and I would rather surrender my license then put my car near one of their dealerships ever again.

My experience at Northtown Mazda was very positive and I would highly recommend that anyone see John Rogers for their next car. We went to the dealership with plans to collect prices and do some test drives in a Mazda 3. John was so laid back and friendly, that it was easy to discuss prices, options and model years without feeling herded into a purchase sooner than we planned. They happened to have the model year we were looking for on the lot (John had to hunt for it!) and we ended up going home in our new car! There was no aggression or phony sales pitches - John let us try out the cars at our own pace and worked with us on the price points. The business manager Michael worked with us on the protection and warranty packages and let us choose what was best for our finances without any pressure over-selling the products. JR made sure that we made all of our appointments before we left and they even arranged to have the windshield replaced because of some scratches at our convenience. It was a fabulous experience that was easy and straightforward. Thank you for my new car!

I just purchased a 2015 Jeep Grand Cherokee Limited from Mark O Connor. My family has purchased vehicles from Northtown since 1996 and have been satisfied from the beginning. He is like family and couldnt have asked to have been introduced to a better salesman to help my family with their buying experience. We refer anyone that wants a car to Mark and Northtown and everyone has been extremely happy with the whole process. Thank you Mark!!

Leasing a new car from Northtown was one of the most pleasant and non-stressful experiences Ive ever had with car dealerships. Christina Marrano was very helpful, knowledgeable and professional in helping us navigate our various options. Joe and Noah were super efficient, and wasted no time in working up a deal that worked for us. Would definitely recommend them to anyone looking for a good deal from really great people. You cant lose with this team!

Service Department was Excellent, sales reps, if they sold as many cars as they smoked cigarettes the place would be booming. Make no mistake, I smoke too. Keep someone at a desk at all times. They would have had a sale that day if they ALL didnt go out at once

Just 3 days into my new wheels and I am very happy! Dave B. at the Subaru/Hyundai dealership was low-key, respectful and patient as my husband and I considered our first-ever Subaru. The most important element here was our perception of the process---we never felt pressured and we felt like we were treated very fairly.

We werent at NT Dodge very long at all! Everything was handled in a timely manner and very professionally. We knew exactly what we wanted, test drove it and took it home, all in the same day. David was very knowledgeable, professional and friendly. He stayed longer then his business hours to accommodate us...which was greatly appreciated!! He didnt make us feel rushed or pressed for time to make a decision. We would highly recommend David and NT Dodge!!! My husband LOVES his new NT Dodge Dart!!!!

From start to finish it was the easiest car shopping I have ever experienced. I bought a Mazda from Tim Park. He was easy to work with and efficient. He found us the exact vehicle that we wanted and at a price we couldnt have dreamed up. I am now driving a brand new car with lots of upgrades at a monthly payment that I can afford. He took all of the stress and angst out of buying a car and I will call upon Tim and Northtown when we are in need of our next vehicle.

Mike Maniscalco was an absolute gem to deal with in purchasing my new Kia Sorento! He made sure everything went smoothly , and in a timely manner ! Customer service @ Northtown is definitely a priority for these guys! Will always be a customer !

Our experience at Northtown was exceptional. Lou Viapiano was nothing short of gracious and informative. He got us the exact car I wanted for the price we desired. I had never driven a Subaru prior to this, and now Im sold! I tend to keep cars for a long time, so I am happy I have a terrific vehicle that will be a keeper!

I went to Northtown Mazda to see if they could get me out of my current lease that was nowhere near being up yet. Kirk Richael was my salesman, and he was awesome. He worked with my budget and I ended up with a better car with a less expensive payment. He was never pushy and presented all the options to me, and made it work for me. Hes great! Go see Kirk. Best car buying experience yet.

Excellent experience working with salesperson Matt Clark. He was very knowledgable about the products and very enthusiastic to ensure that my family and I were purchasing the correct vehicle that would satisfy both wants and needs. Northtown was willing to work with us to make a deal that was satisfactory for all parties and I believe that if possible any future vehicle purchase will be made there instead of other dealerships that Ive dealt with in the past... especially that huge one on the Island where I had a very bad experience.

Always kind, prompt and good service

My experience at Northtown was outstanding. Jim Long is courteous, knowledgeable, and professional with amazing customer service skills. He always made sure to be attentive to my needs. He has a great personality that comes with a sense of humor and It was a true pleasure having met Jim. I felt right at home when doing business withJim.Mary M.

Bought a used car from them. It was a good price and was in great condition. Alex helped me find the right car within my budget and got the car delivered in only 1 day (Looked on Saturday, drove away Monday)

We had a good experience purchasing a Forrester from this dealership. Was it spectacular? No, but that isnt the fault of my salesman, Mike, who was great. I am a designer and I think all dealers are the same, even this one. It reminds me of the other Northtown I bought my car at, the Basil I bought another car at, and the Jim Murphy I bought another car at. If a dealer wants 5 stars in my book, they really have to do something different. Think architecturally, removing awful cubicles, and green. In this day and age, when every time I swipe my credit card in an iSquare it emails me a receipt, do I have to sign 20 sheets of paper in order to buy a car? Or, why is the interior design in these places more sterile than an airport? To be spectacular, you have to update.

Mike Maniscalco and Bailey Braunscheidel gave us great service. Thanks guys! - Grace

Everything went incredibly smooth with my lease! Both Jesse and Brandon were immensely helpful to me in the process and I expressed interest in a vehicle on Monday of last week and was able to pick up the car I wanted by Friday. I absolutely will be coming here again to do business!

Got my car here, and I get it service there, they come with peace of mind.

4 stars instead of 5, because to many folks handle the paperwork. What was agreed on the day of the sale, was not the same when I picked up the car. So more haggling was done while signing the bill of sale. I havent had service work done as I bought a brand new Kia Soul, so we shall see. Stay tuned.....9/3/19: now giving them 3 stars as originally they were giving me 300 for my junk car. Then it was 250. And they said they would help with the junkman. THAT didnt happen. I trust these people to keep their word NOT AT ALL. They got their sale, so their attitude is NEXT!

Every experience I have had with this place has been a nightmare. From one of the customer service representatives arguing with me that my car oil was supposed to be changes every 5k when its really 7500k. Too them putting too much oil in my car when they did an oil change. They also did not appear to be doing the oil consumption tests correctly, they do not wait long enough for the engine to cool down totally before checking oil.

I tried to make an appt for tires & I was given a date of ten weeks out. Then I received an e mail saying I cancelled an appt I NEVER made When I finally did get an appt I was sorry I didnt shop elsewhere I was charged more than the hourly labor rate saying it didnt apply. So why post the rates if their NOT accurate. My platinum plus rewards points where less than what I originally had after spending over $1600. They gave me a $45 credit toward additional services. This is my 5th vehicle & 4th SubaruI complained to corporate & to platinum plus but of course I NEVER received a reply. Im done with this dealership Bad customer service to the 9th degree. Thats Northtown.

This was the second vehicle I purchased from Jim Schreck and Northtown, and both times have been awesome. Jim was never too pushy, and never tried selling me something that I didnt need. I genuinely felt like Northtown wanted to sell me a car at a reasonable price, unlike other dealers Ive dealt with in the past. Both experiences at Northtown have been amazing from the second I walked in, job well done!

My experience at Northtown Subaru was very impressive. All glitches involved with purchasing a new vehicle were addressed, and each concern that came up was handled very satisfactorily. Both the sales associate and the finance manager ensured that every step in the process was clear to me, and answered all my questions patiently. I would highly recommend the service at Northtown Subaru to a prospective buyer.

Gary Gil at Northtown Toyota was different from every other car salesman, in a refreshing way. He was polite and did not hound us. I valued his advice. Happy to work with him!

Anyone who is going to lease a new cardo not waste your time just go Northtown automotivethey gave me a great deal which was 30 dollars/moth cheaper than any other Hyundai near my location.was the truly best experience i ever had.thank you

Everything went so smoothly & perfect! Within a short period of time we were driving away with our new 2015 Toyota Corolla! Love it! Thanks Ryan Cassidy for a quick and easy car buying experience! We would definitely come back again!!!!

Lou V. was a consummate professional. The experience I had is the reason I have bought my last four vehicles from Northtown. The tech specialist walked me through everything I needed to know and set up my Bluetooth including all my contacts - a great help for me.I would recommend Northtown to my friends.