Hotel was clean enough and comfortable enough. Rarely anyone at the front desk. Obviously an extended stay place but I was only there one night. Had to wear ear plugs because the fan in the bathroom in room 324 made a loud clanking sound ALL night long

The room reeked of cigarettes. The beds can be compared to a single layered air mattress. The pillows were flat and hard. Towels were thin and worn. I realize using apps like Hotels.com consumers do not get the best rooms however, I do expect my room to not reek is cigarette smoke and a better place the lie down and sleep.

It wasn’t the cleanest place at all I found so much hair in the sheets so disgusting! Many strands of hair different colors and lengths

Non smoking rooms still smell like cigarettes. Beds are small in the studio type room. And the second i walked in a bug was crawling on the wall by the fridge. But staff is friendly

So if your card demagnetizes and it’s pass one your out of your room pretty much the beds were not great u have room service once a week and I didn’t even notice they even came in if that tells u something like I’ve staying in here for a week with my job and this hotel was not the best but if you just need a place to stay then ig it’s better than sleeping outside.

The air conditioning kept shutting off. The bathroom door handle was missing. The walls are so thin I could hear the person in the next room snoring.

Clean, great bed, didnt stink of cigarettes, and newly remodeled.

This hotel is very basic and does not provide many things expected from an extended stay hotel such as cooking utensils, comfortable chairs, working facilities such as internet, cable, and elevator. It is a very popular hotel with labor workers so the parking lot is full of work trucks and equipment, yet the parking lot, driveways, and parking spaces are not big enough for these vehicles. If you need a long stay hotel, cheap this one may fit the bill but be prepared to bring everything yourself (and to carry it up/down the stairs).

The Front Desk attendant was awesome! Rooms were nice too. The only issue we had, was the neighbors in the room to the right of us, I think Rm#129, cause we were 127. They argued all night and we heard them through the walls till 3am. We tapped on the wall hoping theyd stop,but no deal. We tried calling the front desk, but no answer. But that is not the Hotels fault. Loved it and I will stay again as well as recommend it. [Review collected by TrustYou]

Upon arrival, myself and two other guests checking in, waited about 15-20 minutes before being helped. I called the desk phone a few times as I stood and waited. When they finally did get to the desk the manager said they had room inspections going on but did not apologize for our wait. She then asked me why I didnt pick up the phone on the opposite wall from the check in desk and dial the #500 emergency number. First of all my back was facing that wall while I waited almost 20 minutes. Not to mention, how would I even know to call an emergency number. When I got to the room there was not one towel so I had to go down and ask for some. The toilet had pubic hairs on it. Both of my keys did not work the second day of my stay so I had to go down and get more remade. Im from out of town and I have never experienced a stay like this. The only reason I stayed here was because Comfort Inn was sold out due to a big event and wedding that weekend. Probably will not ever revisit if I can help it. [Review collected by TrustYou]

Great price and the manager checked me in. He was super nice and very accommodating. Will definitely stay again.

This hotel did not meet my expectations at all. While the room was clean it was very small for two people and the hotel was full of loud construction workers that left mud everywhere. Banging doors and overall comfort led us to change hotels after one night

My card quit working. I went around to the front desk and waited 30 minutes after calling the front desk multiple times no one showed up. The place is cheap so yes you pay for what you get.

My husband and I found a canera/sensor in our room and to express our concern we called the hotel and the number provided took us to a call center rep not physically located at our hotel. Our room was dirty and the other rooms were super loud all night. However, there was no one to file a complaint to because there isnt even a night attendant.

Comfy and quiet stay! Price is very good for quick trips to Abilene. No 24-hour service desk.

The desk staff was very friendly and helpful. My room was nice and clean. The bed was comfortable. The cable channel selection had a good selection of channels for me to choose from. Internet access was easy and very good. [Review collected by TrustYou]

Internet was not working. When I called the technical support number listed on the display in the room, they informed that they only do telephone support, not internet support, and had not supported this location since 2017. Had to use the Hotspot on my telephone, and incurred charges in doing so. Otherwise, the place is bare bones, but I didnt have a problem with that. I would stay again. [Review collected by TrustYou]

We did not like anything about this hotel. Not clean. Inadequate supply of towels, wash rags, we had to go and get them ourself. Check in took forever- they want your life story. Floor shakes as your walking on it- 4th floor. No one there to check you out of hotel- front desk closed. Wait staff was hanging out on counter from patron side when arrived talking to check in person. But yet no one was available to bring towels to room. Double bed room supplied for 2 people- should have been 4. No iron in room to iron clothes. The beds were like a cot-frame not like a regular bed, odd and very uncomfortable! Tv very small. Internet not working right.

Its okay but be prepared to clean

Beds were hard, room was not clean... There was dirt all around the base boards, white powdery substance on the kitchen counter, and the tub wasnt clean. Elevator was broken which wasnt posted. We found our after booking. I have mobility issues so this was very inconvenient. Our room was on the third floor. Staff members were courteous and friendly. [Review collected by TrustYou]

Oh don’t do it. Y’all know the song from The Wizard of Oz Lions and Tigers and Bears? Just change it to Beetles and Roaches and Crickets and you got this place. Only reason I’m giving 2 stars is bc I got a full refund after I had a mental break down and the woman who answered the after hours phone was oh so nice. Unlike the woman who check us in.

Everything was good and good stay there

Although there were cooking stovetops in the room, there were no dishes, silverware, cups, or cooking pots and pans, rendering the entire point of staying somewhere where there were cooking facilities useless. Even if there was, there was no dish soap and no dish towels or dishcloths to actually wash those dishes. There were no hand towels in the bathrooms, only washcloths and bath towels. There were no Kleenex tissues in the entire room. Very disappointed in the facility. I will not stay here again.

Everything was going fine until we came back from shopping and the halls smelled like a septic tank broke or something. Smelled really bad. I also was not aware that housekeeping only comes once a week. I didnt mind that, but I had to ask for towels. Other than that, it was ok. [Review collected by TrustYou]

Just read the owners response they never try to offer any kind of refund or help but basically say “Well we got you’re money and we are Muslim so we could care less if you are alive tomorrow. This place is ridiculously run. They only clean the rooms every two weeks and the girl does not clean or replace the sheets on the bed. I won’t stay here again.

First I should say that I am not one to leave negative feedback on Google, or social media. But since you want My review I will give you an honest and fair review. Starting off when I showed up to the hotel it took me 20 minutes to finally get checked in. There was one person working the desk and was very slow. I proceeded up to my room, it was very hot in the room. I turned the air down to 67° by 1 AM it was still hot in the room, I did not sleep very well. The bed was uncomfortable. And there was a lot of highway/traffic noise from outside . [Review collected by TrustYou]

I call and ask the lady how old you have to be to get a room and got a VERY sarcastic answer of 18. After booking the room online for my wife and I to have a anniversary night I was then refused a room due to the fact Im 20. Beautiful hotel and space but the staff definitely needs to learn there stuff now that Im out of $85. not cool.

My late fiance stayed here for a couple weeks while waiting for our home to move into, full kitchen made it feel abit more comfy to stay semi long term in. Made our wait easier:)

Room was clean & adequate. I rolled into Abilene late-nite on a cross-country roadtrip. They were able to accommodate. I appreciated it. [Review collected by TrustYou]

My suggestion—Don’t even reserve a room at this hotel. They will not honor reservations made and secured with a careful card. They called me today to tell me that the reservations I made three months in advance will not be honored. They have booked to other customers.”I travel frequently for work, but I won’t book this brand.

Not bad room. Nice to have kitchenette to cook in. Walls are paper thin but other wise nice.

A nice friendly lady at the front desk checked me in. The room was clean and the bed was comfortable. I had no problems with this hotel and would gladly stay here again. [Review collected by TrustYou]

My only complaint was the that our rate we paid nightly went up. I had paid what I thought was in full until we were to check out and had I not checked I would have had to pay a lot extra! Kind of disappointed in that but it did what we needed. Lots of banging, either remodel or people stomping until late at night was not very nice but we made it work. Also I didn’t like that the price for laundry wasn’t set. I understand it takes more water and stuff to do more things but it should be a set price. Other than that we were fine. [Review collected by TrustYou]

It was ok at first but they kicked us out and we pay like a week it was like the 3 day

Just arrive this morning and seem someone I work with last year but the front desk clerk was ever kool and helpful. The rooms are excellent and spacious but most of all the prices are unbelievable

Very nice accommodations. Staff was very helpful. Really enjoyed the full kitchenette. Reasonable price for the stay. [Review collected by TrustYou]

This is the worst hotel stay weve ever had. We travel often for tennis tournaments and look for places with kitchens. We got there and had no pots, pans, plates, or silverware. We were told we can purchase from the front desk. It was bad. The beds were not confortable at all.

It was a nice stay. I was in town for a graduation and almost everywhere else was sold out. When I first walked in, there was a sticker on the door indicating a dog was inside which was alarming. I hate the fact that I stayed in a room where a dog was because of the hair. Once I got the a/c working it was just fine. The bed was smaller than what I expected but I can’t complain much because I really needed a place to stay. [Review collected by TrustYou]

For what it is it’s a great place to stay however it’s not my style or taste in travel [Review collected by TrustYou]

It was easy to check in and out. Clean room and it was roomy. I didnt the fact the kitchen didnt have any forks, spoons, knifes, cups, plates, pot or pans.

Did not provide breakfast as stated on website. did not clean rooms. had to ask 3 times before they could give us clean towels. tv did not work and they had to get us a new one. [Review collected by TrustYou]

The room was clean and well appointed as all of the rooms are when I stay at Woodspring facilities. The staff was friendly, courteous, and professional. Again as always when I stay at Woodspring. However, I was not able to connect to the internet between 5AM and 7AM which has happened to me quite a few times at Woodspring facilities during early morning and evening hours. These are the hours that I most need the internet for work purposes. I do not know why this continues to occur. Maybe too many people trying to connect. I dont know. Maybe Woodspring needs to follow up with this and correct the problem or I need to stay someplace that does have a consistently strong internet signal. Also the mattress was pretty worn out. [Review collected by TrustYou]

It was ok considering we only Stayed one night. When we got there we waited 5 minutes for someone to just check us in. We had to dial on the phone and ask for help. When we got into the room it smelled like someone had just cooked onions. The smell didn’t go away. [Review collected by TrustYou]

Cleaning/new towels were suppose to come every other week and never did for the 26 days I was there. Other than that, room was nice and comfortable. [Review collected by TrustYou]

Nice staff but not enough pillows. Literally having to pull clothes out of my suitcase to use as a pillow because my daughter needed 1. Other than that its ok

Hotel was fairly nice. When we first walked in the room smelled heavily of cigarette smoke. The bathroom could’ve been cleaned more. [Review collected by TrustYou]

Staff was ok they werent guest friendly and were somewhat professional. The attitude i received wasnt quite inviting so in asking for any kind of service i was uneasy. I mean I Have been in hotel service before and that place I will not return to. The vibe should be positive and service could be a look more comforting. People stay there because its necessary as a second place to rest for work or other related reasons the experience can be better. [Review collected by TrustYou]

Upon entering the building I noticed a foul odor that was very unpleasant. Then I stood at the front desk 10 minutes before being helped. Reception should be more attentive! Rude staff, disgusting room, awful beds. The whole stay was awful. Don’t recommend AT ALL. Outdated, smelly, dirty, loud, poor amenities. Im just glad I only had to stay for a single night. [Review collected by TrustYou]

For the price, this place is not worth it. I drove cross country for about 10 hours and wanted somewhere extremely comfortable. I can’t say my expectations were met.

Very clean and comfortable. Easy access to many restaurants. [Review collected by TrustYou]

The staff was the best thing about the stay. The room looked nice at a glance, but the beds were way to hard, and lumpy. As for the bathroom, the room we stayed in was a handicapped room as we requested, but the shower head sprayed water on the ceiling until I tightened it. Also, even after I tightened the hose of the shower head, the shower head itself was broken and could not be adjusted making it so you have to hold the shower head while trying to take a shower. We also noticed that the bathroom door had a hole in it, and the inside rim of the toilet was extremely dirty like it had not been cleaned properly in who knows how long. If these issues are fixed then I think a person could have a good experience at this property as it seems that you have friendly staff. I did not bother letting a team member know as two of the team members were pulled in temporarily from another property, and a third was being trained. [Review collected by TrustYou]

Very friendly staff! Very helpful! Enjoyed my stay and would recommend WoodSpring Suites to others. [Review collected by TrustYou]

Not the Hyatt but for the price was alright. No coffee in the room, no free breakfast. If you are looking for a nights rest at a good price then this is the place.

There were no amenities such as Kleenex, dishes, no coffee, provided unless you wanted to buy them and for the cost of the room it should be. The bed was terrible and very uncomfortable with the head slanting down instead of level, and we were in a handicapped room. We asked for extra pillows and they didn’t have any. There was no daily housekeeping and were told if we needed any clean towels or sheets to bring them to the office to exchange them. I would not ever recommended this place again. There was no comfortable seating only straight back plastic chairs.

4th floor wasnt told before hand elevator has been broke for months..

Bed was not comfortable at all, shower wasn’t clean, no shampoo/conditioner, towels were questionable. Not worth the price we paid for!

Am here now and it is nice. Stove small kitchen and nice bathroom.so far good service and very clean

Very noisy place. paid for 7 days, ended up leaving after 5 days because I was finished with the job., was told they dont give refunds. wont make the mistake of staying there again. [Review collected by TrustYou]

Staff was great, and the whole facility was very clean. The bed was comfy. The only downside was not having coffee available for guests. I understand not having a big breakfast area, but coffee in the morning would be great. Thank you! [Review collected by TrustYou]

Amazing service!!Staff will bend over backwards in helping you!Amazing and out standing staff, amazing to p petty much call them family!!Pro / con:You are charged extra for a lot of amenities that come already with normal hotels, yet this is great for traveling.This totally depends on your travelling situation (flying in, driving, etc ....)

Very clean and inexpensive room. For $50 or so a night you cant beat it!!! Has a nice kitchenette - you provide the dishes though. Beds are acceptable. The shower was nice and hot :) and the staff was really nice. If I had to book a room in Abilene again, I would certainly stay here!

Front desk clerk was pleasant and very helpful. Room clean and well appointed. [Review collected by TrustYou]

I called late Friday about 9pm advised that more than likely will be late checking in and called to verify if my reservation would still be good lady said yes and when i arrived about 3 am they could not locate my reservation and from the the site i booked i had to pay extra from what i had booked [Review collected by TrustYou]

When I checked in, the lady was friendly. She gave me keys and told me my WiFi access code. Once I left the lobby, I smelled cigarette smoke. The odor did not go away. My room smelled like oil and so did my sheets and pillows. I found a bug in the bathroom, and hair in the tub. The towel also looked dirty and like it had been used. When I called downstairs desk service was gone for the night so I was unable to get clean towels or fresh sheets. Also, the WiFi code was not working. I later found out WiFi was down. I had work I needed to do on my laptop so I had to drive down the street at night and sit in the Starbucks parking lot to use WiFi. Worst experience! I won’t be coming back!

When im on the road, this is my home away from home.

Room was okay. Most of the staff was good when we moved in, but after the original staff left, the stay became complicated and very difficult. The general manager, Mandy, was very off-putting whenever we had an issue. Constant issues with her and the district manager. Anytime we asked to speak with him, he would always be unavailable. [Review collected by TrustYou]

This place is just ok. The bed was worn and had a hump in the middle. The TV was extremely small(stayed at a cheaper hotel the night before with a bigger tv). You need to buy any cookware. No basics(shampoo or soap) so plan ahead. Close to major roadway so youll hear cars all night. Was woken up at 6am by the fire alarm and there was zero direction from staff afterward to let us know what was going on. The elevator wasnt working for at least an hour afterward.

Nice place to stay but please stop sending to much email after the stay. it’s getting really annoying and it let us a bad impression... thank you. [Review collected by TrustYou]

Overall a nice stay! The material that the towels were made out of would come off on you when you’d try to dry off.

There are not enough words to say how terrible this hotel is or how bad my stay was. I have informed base so hopefully they blacklist this place for the military. [Review collected by TrustYou]

1st room wasnt even cleaned. 2nd room had roaches. Will never stay in another one.

Clean and friendly and helpful in good with kids even on 3rd floor

The room was filthy. There was hair on the pillows, in the bathtub and even in the refrigerator. There was visible dirt and debris on the floor. I had to clean the room and wash the linen when I arrived. [Review collected by TrustYou]

Great Experience! Will definitely stay again. [Review collected by TrustYou]

Bed was comfortable. Building was new. Customer sevice was non existant. No coffeemaker or icemaker. Elevator service was spotty.

They had remodeling going on, but made every effort to accomodate whatever was needed. A supreme effort. [Review collected by TrustYou]

I enjoyed my stay here for the time being.

The room was filthy. It had crumbs all over the carpet. The bathroom had hair on the back of the toilet and on the so called clean towels .I ask the manager to get the room clean he sent a lady and she only had a dirty little broom and it was wrapped in the new sheets and towels the where suppose to be clean they where not even folded .the hote smell like nasty dogs though out the hotel. I requested a room that had never been used by pets the said they could accommodate me when I got there after driving 2.50 hours they said they didnt know what rooms where or where not used by pets owners. This place was TRASH !!!!!!!! I ask for a refund and had to sleep in my car because there was no room available because of the track event that I was there for. [Review collected by TrustYou]

Very comfortable room well equipped [Review collected by TrustYou]

Clean and relatively quiet, just the usual multi-floor noise. Booking was a nightmare. Call center booked me for four months instead of four days. When I cancelled & called back in, I got the front desk instead of call center. An employee who said her name was Mary said she fixed it and gave me a fake confirmation #. When I got there, I had no reservation. I did get a room and paid with my credit card although at a higher rate than I had been quoted from the call center. When I spoke with the general manager the next day, she said a refund would be credited back to my credit card, but in light of other things that happened after that, I doubt that it will.On the third night of my stay, the desk clerk came to my door (as well as to other doors on my hallway) and told me I owed an additional $15 and held out her hand like she really expected me to put cash in it. I told her I had paid when I arrived and she stated that I still owed $15. I asked her what the charge was for, and she said she didnt know but that the general manager had told her to get the money. I told her I would not pay until I talked to the general manager. The next morning I went to the desk and asked of the same clerk to speak with the general manager. She stated she had already spoken with the general manager, and I did not owe anything. I was leaving, so did not speak further with the general manager. Since there were many transient workers there, some of whom were not fluent in English, I have no doubt the desk clerk collected any number of $15 charges that night. I will not stay again, as I feel as though there was unprofessional and rude conduct by your desk clerk, at best; and theft, at worst. I intend to post this statement online.

The staff was very nice and helpful. The hotel is a no frills and they do allow pets, which is good if someone was in their room with their dog. (dont take your pet on a job,and leave them alone all day, they bark alot) however staff dealt with it nicely. Staff offered help to carry stuff when elevator went out one night,got it working again in the am first thing.. The laundry room was clean and worked great. They even promptly refunded part of our money when we had to check out earlier than expected.

The 1st hotel, in my history of staying at hotels..Does. Not. Have. Coffee. And some weird smell was going on in the hallways and room. But besides that it served it purpose.

Clean rooms and good service [Review collected by TrustYou]